Pre-order Policy

The Merotec Official Online Store offers a pre-order service for products that are currently out of stock or scheduled for upcoming release. The following terms and conditions apply:

1. Payment

• Full Advance Payment: All pre-orders require full payment at the time of purchase.

• Pricing: You will be charged the product price (including consumption tax) displayed at the time of the order via your selected payment method.

• Payment Timing:

  • Credit/Debit Cards: Immediate settlement upon order confirmation.

  • Electronic Payment Services: Immediate settlement upon order confirmation.

  • Bank Transfer: Payment must be completed within 7 days of placing the order.

2. Shipping Timeline

• Dispatch: Products are typically shipped within 2–3 business days after stock is secured.

• Estimated Dates: The estimated shipping date is provided on the product page or in your order confirmation email.

• Delays: Shipping dates may be delayed due to manufacturing or supply chain conditions.

• Notification: In the event of a delay, we will notify you via the email address provided during the order or via phone (+81-3-6824-7308).

3. Cancellations

• No Cancellations: In principle, pre-orders cannot be cancelled once the order has been confirmed.

• Due to the nature of pre-ordered items and the special preparation required, please carefully verify the product details, price, and estimated shipping timing before finalizing your purchase.

• Note: Returns after the product has arrived are possible in accordance with our Return Policy (subject to conditions).

4. Returns and Refunds

• Returns for Customer Convenience: Items may be returned within 14 days of receipt, provided they are unused and in their original packaging. Return shipping costs are the responsibility of the customer.

• Returns for Company Error (Incorrect/Defective Items): The Company will cover return shipping costs and provide a full refund.

• Defective Items: Please contact us at contact@merotec.me within 7 days of receipt, including photographs of the issue.

• Refund Method: After we confirm the return of the product, a refund will be issued to the original payment method (credit card, bank transfer, etc.) within 7–14 business days.

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Contact Information

For any inquiries regarding pre-orders, please contact:

• Email: contact@merotec.me

• Phone: +81-3-6824-7308